1. Clinicians would be rewarded for clinical practice improvement activities such as care coordination, beneficiary engagement, and patient safety. 2. When there is no medical revenue cycle management, 25%-35% of revenue loss is due to improper handling at the front office (missed phone calls, patient no-shows, poor follow- 3. Dissatisfied patients are 80% more likely to give negative referrals, which adversely impact the flow of new patients